Downgrade preapproved user
I'm using paypal with CG. If a user picks a paid plan, but
doesn't go through with the paypal preapproval, and then they try
switching to a free plan I get an error via the API:
"AuthorizationRequired: Plan change prorate on a canceled
subscription is not allowed. Reactivate first."
How do I fix this?
Thanks!
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Support Staff 1 Posted by Marc Guyer on 21 Nov, 2011 01:09 PM
Ho Jon -- It's not currently possible to interact with a canceled subscription (a pending preapproval is technically in a canceled state). For the scenario you describe, you might consider deleting the customer, then recreating on the new plan.
Marc Guyer closed this discussion on 21 Nov, 2011 01:09 PM.
jon re-opened this discussion on 21 Nov, 2011 02:51 PM
2 Posted by jon on 21 Nov, 2011 02:51 PM
That's crazy. If I delete the customer I lose all of their historical data, right?
Have you fully thought through the paypal support? Sounds like this is a border case that needs to be addressed.
I was told that CG was "easy" and I should use it instead of PayPal's "clunky" API.
Turns out I now have to put in workaround for cases that should be obviously handled by your system. I am not impressed!
adam closed this discussion on 21 Nov, 2011 03:57 PM.
jon re-opened this discussion on 23 Nov, 2011 06:56 PM
3 Posted by jon on 23 Nov, 2011 06:56 PM
Why was this closed? Did it sound like my problem was solved? What do you guys recommend I do?
If a user selects a plan from my site, gets sent to paypal, then drops out before cancelling/approving, and comes back to my site, what can I do with them? I'd like to let them select a different plan, but if I'm not mistaken, they have to approve their previously selected plan (and get charged!) then select a different one.
I'm sorry if I sound frustrated but I've been fighting with your system for the past couple weeks and I'm getting frustrated. Your support up until now has been good, so I didn't give up. Please don't abandon me now.
Dean closed this discussion on 18 Jan, 2013 03:40 PM.