Double charging on renewals
How can I fix the follow scenario..
I often have people cancel or automatically cancel due to failure to pay. Then they come back and update their billing and renew their subscription (with the same customer code). Here's what happens.
Their old invoice that was in dunning mode is still outstanding. When they update their billing that invoice runs THEN the subscription restarts and they get charged 7 days (my trial length) later for their new subscription.
What's the best way to either waive the outstanding invoice when they re-join or PUSH their next inoice date to the renewal date + 30 days?
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Support Staff 1 Posted by Marc Guyer on Apr 07, 2015 @ 02:10 PM
Hi Stephen -- You can waive and run an invoice with the API. Or, you can use the API to push the next bill date into the future. In your case, the latter option sounds the best to me. You could use a webhook listener to handle the
subscriptionReactivatedevent and use that to trigger changing the bill date. Docs for that are in the KB. Changing the bill date is done with thecustomers/edit-subscriptionAPI call and thechangeBillDateparam.Marcela Poffald closed this discussion on Apr 11, 2018 @ 03:57 PM.