Reverse Customer Credit
Hey-
A customer of mine purchased a $99 a year subscription, then returned it after a month, leaving him with a credit of -88.19 rather than refunding to his original payment source. He wants to get refunded and now pay for his 9.99 monthly subscription out of pocket rather than using the credit. I have manually refunded the credit using paypal, how do I delete the credit on cheddar getter so their future charges are from their payment source?
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Support Staff 1 Posted by Marc Guyer on 02 Dec, 2014 09:04 PM
Hi Lina -- You can delete a credit. Just click the edit button next to the credit, and you should then see a delete button in the popup.
2 Posted by Lina Abascal on 02 Dec, 2014 09:09 PM
Hey Marc
I dont see where. See here
Support Staff 3 Posted by Marc Guyer on 02 Dec, 2014 09:46 PM
That invoice is already settled. You can remove the credit-carried-forward from the pending invoice which I see you've already done. So, you're all set with the credit.
Now you need to issue the refund. You do that on the invoice where the 99.00 was charged (invoice 9127) click on that invoice and then click refund then change the "amount to be refunded" to 88.19.
4 Posted by Lina Abascal on 02 Dec, 2014 10:05 PM
I've already issued the refund manually via paypal. Can you please correct
the account so he is being billed normally the 9.99 monthly. Thanks!
Support Staff 5 Posted by Marc Guyer on 03 Dec, 2014 01:54 PM
Since you've already issued the refund and removed the forwarded credit, you're all set.
Marc Guyer closed this discussion on 03 Dec, 2014 01:54 PM.