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Mark account as test account

• Edit

Alexander Attar

17 Nov, 2014 08:13 PM

Hi,

I am encountering some issues while trying to run tests on a test account. I received the error when attempting to use the delete-all method to clear out customers. AccessDenied: 401 () Not Authorized - Delete-all is disabled on production accounts.

How can I mark this as a test account so that this method is enabled?

Thanks

1. Support Staff 1 Posted by Marc Guyer on 17 Nov, 2014 09:38 PM

   

   Hi Alex -- If you're getting that error on a non-production account, then we have a bug. A production account is one with a live billing solution. Which account are you attempting to run this on?

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2. 2 Posted by Alexander Attar on 17 Nov, 2014 09:46 PM

   

   Hi Marc,

   Thanks for the response. I am attempting to run this on the
   [email blocked] account. The product code for that account is
   SONGTRUST_TEST.

   Let me know if you need any more info. Thanks!

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3. Support Staff 3 Posted by Marc Guyer on 18 Nov, 2014 01:50 PM

   

   Thanks for the info. That's technically a production account. It's on one of our legacy plans which allows it to have non-simulator billing solutions. It has both a Stripe account and a PayPal account configured as billing solutions so it is considered a production account. We can convert it to a dev account but then it will only be able to be configured with simulated billing solutions. That old free plan is restrictive so that it allows you only 20 customer records. The dev plan allows unlimited customer records. I suspect that this would be preferable for you. Let me know how you'd like to proceed.

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4. 4 Posted by Alexander Attar on 18 Nov, 2014 04:58 PM

   

   Hi Marc,

   Thanks for looking into that. I see what you're saying. Yes we would like
   to convert this account to a dev account then.
   Let me know if you will need any more info, or if we will have to do
   anything from our end.

   Thanks for the help!

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5. Support Staff 5 Posted by Marc Guyer on 18 Nov, 2014 10:02 PM

   

   Ok, I'll just need you to jump through some flaming hoops for safety. I need this request to come from the owner user account. Sorry for the hassle.

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6. 6 Posted by Alexander Attar on 18 Nov, 2014 10:23 PM

   

   Oh yeah definitely. No problem.

   I went to the managed users page, and found that the users currently listed
   there were all previous employees that are no longer with the company, so I
   have invited myself, and a couple other current employees to the users on
   the account, and I've transferred the ownership to myself.

   Can you now convert us to the dev plan?
   Thanks again for the help.

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7. Support Staff 7 Posted by Marc Guyer on 19 Nov, 2014 02:09 PM

   

   Thanks Alex -- You're all set. I switched "Songtrust Test" to the dev plan and converted the billing solutions to simulators. Please let us know if you need anything else.

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8. Marcela Poffald closed this discussion on 11 Apr, 2018 03:55 PM.