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Billing emails going to customers inadvertently

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Ishu Gupta

16 Sep, 2014 01:19 PM

This comment was split from the discussion: Reactivating after long cancel

Hi Jess,

We have had billing emails going to our customers inadvertently. There last billing was on Sept 03 but they have been sent billing confirmation emails yesterday.

Please clarify why this has happened at the earliest? It happened earlier too. And this leads to distrust.

Thanks,
Ishu

1. 1 Posted by Jess Pendley on 16 Sep, 2014 01:21 PM

   

   Hi Ishu --

   The format of the attachment that you sent is not one that I can access. Can you send your example in another format?

   Thanks!

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2. 2 Posted by Ishu Gupta on 16 Sep, 2014 02:11 PM

   

   Hi Jess,

   The mails were sent by the client to get the invoices for the charges levied in the last cycle.

   This is fine and can be closed. I regret the issue was raised.

   Thanks,
   Ishu

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3. 3 Posted by Jess Pendley on 16 Sep, 2014 02:12 PM

   

   No problem, Ishu.

   If you need anything else, please let us know.

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4. Jess Pendley closed this discussion on 16 Sep, 2014 02:12 PM.

5. Ishu Gupta re-opened this discussion on 19 Sep, 2014 08:19 AM

6. 4 Posted by Ishu Gupta on 19 Sep, 2014 08:19 AM

   

   This comment was split into a new private discussion: Email content switch on dunning days

   Hi Jess,

   Need your help with writing a custom Payment Declined email that would check if the dunning retries days is set to 0 or not. We want to achieve as below but we do not know how to put a logical check, please help us out.

   <!-- if dunning is set to zero retries-->

   Your subscription has been cancelled.

   <!-- else if dunning is not set to zero retries <p> We will attempt to charge your {if $subscription.method eq 'paypal'}PayPal account{else}credit card{/if} for the past due invoice again after 2 days which if fails we'll give up and your subscription will be cancelled. </p> -->

   Thanks,
   Ishu

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7. Marc Guyer closed this discussion on 22 Sep, 2014 02:00 PM.