Problem with bill reminder email

JanneL's Avatar


30 Oct, 2011 12:45 PM

I have the bill reminder email enabled, because I want to remind our trial users about the end of the trial. So, I want this email getting sent only once, to new customers, not every month to everyone, and thus I've checked the "Disable notification after the initial bill". However, it doesn't seam to do anything, customers still get the email every month.

I'm using CheddarGetter with PayPal.

  1. Support Staff 1 Posted by Marc Guyer on 31 Oct, 2011 03:31 PM

    Marc Guyer's Avatar

    Hi Janne -- It seems that under certain circumstances the bill reminder email was still being sent even if that option was checked. We fixed the problem and we now have a functional test for this scenario. Thanks very much for bringing this to our attention!

  2. Marc Guyer closed this discussion on 31 Oct, 2011 03:31 PM.

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