in the UK *requires* an email regardless of settings.

James Mulvany's Avatar

James Mulvany

29 Jul, 2014 02:50 PM

We've spent all day working out why our transactions are failing and finally figured out after speaking to an agent on live chat, that require an email to be passed for UK merchants.

Please can you implement this ASAP as we've spent the past couple of weeks working on adding your APIs to our systems, we want to move over from Chargify but now this is holding us back.

  1. Support Staff 1 Posted by Marc Guyer on 29 Jul, 2014 03:18 PM

    Marc Guyer's Avatar

    Hi James -- That's quite curious. I've confirmed this in their documentation updates.

    Are you transacting in USD? If not, which currency?

  2. 2 Posted by James Mulvany on 29 Jul, 2014 03:28 PM

    James Mulvany's Avatar

    Hi Marc,

    It is curious, presumably to do with regulations/requirements from merchant
    providers in the UK?

    Yes, we are transacting in USD - our merchant provider converts this for us
    and settles to our bank account in GBP. As the majority of our client base
    is US/International it made more sense to charge clients cards in USD.

    Would be great if we can work out a solution for this


  3. Support Staff 3 Posted by Marc Guyer on 29 Jul, 2014 03:42 PM

    Marc Guyer's Avatar

    Thanks James. I've registered a ticket for this. We're going to have to think about it for a bit but we should be able to get a hotfix deployed for you soon.

    We initially decided not to pass email because authnet by default sends email receipts to the customer when the email is provided. Those emails are ugly, and redundant since CG has (better) capability for this communication. Do you know if your account has/had email receipt sending enabled by default? Are you able to disable it?

  4. 4 Posted by James Mulvany on 29 Jul, 2014 03:47 PM

    James Mulvany's Avatar

    Hi Marc,

    Yes I noticed your response in a previous email and you're right - the
    emails are ugly. You can easily switch them off, I've attached a screenshot
    of that section (Settings->Email Receipt)

    I believe its on by default.


  5. Support Staff 5 Posted by Marc Guyer on 29 Jul, 2014 07:37 PM

    Marc Guyer's Avatar

    Ok James -- We've released support to pass the email through. You'll just need to change your config here:

    Once you enable the "Pass customer email address to Authorize.Net" option, you should be good to go. When you do that, you'll also be required to update your PayPal permissions at the same time.

    Let us know either way if that takes care of it for you.

  6. Marc Guyer closed this discussion on 29 Jul, 2014 07:37 PM.

  7. Marc Guyer re-opened this discussion on 29 Jul, 2014 07:37 PM

  8. 6 Posted by James Mulvany on 30 Jul, 2014 08:27 AM

    James Mulvany's Avatar

    Hi Marc,

    Just tested and it works great on hosted page. I'll pass it to my devs to
    test on our API integration.

    Thank you so much, we are really thrilled that you made this change for us
    and it shows what a great company you've got! Its refreshing to see
    response to customer needs so swiftly.


  9. Support Staff 7 Posted by Marc Guyer on 30 Jul, 2014 03:14 PM

    Marc Guyer's Avatar

    No problem. Thanks for the kind words!

  10. Marc Guyer closed this discussion on 30 Jul, 2014 03:14 PM.

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