Change plan to free

Bryan Neely's Avatar

Bryan Neely

24 Jul, 2014 07:04 PM

I am curious to wonder why it is need to add credit card information to change a canceled free plan to a another free plan?

This person was in grandfathered as a gold member in our system from before we were using cheddargetter. He is now a basic free limited member and since he doesn't have any credit card information, the system will not allow me to move him to another free membership. Please advise me if I am missing something.

  1. 1 Posted by Bryan Neely on 24 Jul, 2014 07:09 PM

    Bryan Neely's Avatar

    Never Mind. I figured it out. I am sorry to have bothered you. I changed the date of the next payment today and was able to update.

  2. 2 Posted by Jess Pendley on 24 Jul, 2014 07:10 PM

    Jess Pendley's Avatar

    No a problem Bryan.

    Please let us know if there's anything else that I can help you with.

  3. Jess Pendley closed this discussion on 24 Jul, 2014 07:10 PM.

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