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Can not send email notification

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Jaime Wong

16 Jul, 2014 05:18 PM

Hello,

See screenshot below.. I can't send an email invoice to the user.... can you advise if I am doing something wrong?

• Capture.PNG 44.6 KB

1. 1 Posted by Jess Pendley on 16 Jul, 2014 06:23 PM

   

   Hi Jaime --

   From your screenshot I can see that the plan that the customer is on is your "selfservice" 0.00 plan and in your email settings, you have the box checked next to "Disable Payment Receipt notification when invoice total is zero". I've included a screenshot for you to reference.

   If you uncheck that box then you will be able to resend that invoice.

   Please let me know if you have any questions.

   • Email_Notification_Setup.png 71.6 KB
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2. Jess Pendley closed this discussion on 16 Jul, 2014 06:23 PM.

3. Jaime Wong re-opened this discussion on 17 Jul, 2014 03:27 AM

4. 2 Posted by Jaime Wong on 17 Jul, 2014 03:27 AM

   

   Jess,

   If I uncheck that box, does it mean that all users will get a $0.00 receipt
   automatically, or only when the "send receipt" is clicked?

   The reason I checked it, is that I have a lot of users with $0.00 invoices
   every month, so I don't want to send an invoice with no balance.

   • Edit

5. 3 Posted by Jess Pendley on 17 Jul, 2014 01:48 PM

   

   Hi Jaime --

   All users won't immediately get an email, but they will receive one per their billing schedule once that box is unchecked.

   One option you could take is to re-check the box once you have sent the required invoice out.

   Let me know if you need anything else.

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6. Jess Pendley closed this discussion on 17 Jul, 2014 01:48 PM.