Bill Reminder email timing

Ka Wai Cheung's Avatar

Ka Wai Cheung

19 Oct, 2011 07:24 PM

Hey guys-

I wanted to confirm the timing of when the "Bill Reminder" emails get sent, for the first invoice. I couldn't find any formal documentation of it. From what I understand, those emails are initiated 2 weeks, 1 week, and 2 days prior to the first bill date. Is this correct?

-Ka Wai

  1. Support Staff 1 Posted by Marc Guyer on 20 Oct, 2011 02:28 PM

    Marc Guyer's Avatar

    Hi Ka Wai -- Bill reminders are only sent once, 2 days before the bill. It's Pmt Method Expiring emails where are on the 14,7,2 days schedule.

  2. 2 Posted by Ka Wai Cheung on 22 Oct, 2011 12:15 AM

    Ka Wai Cheung's Avatar

    Thanks Marc-

    And just to confirm, it's always 2 physical days prior (i.e. not 2 business days prior)?

    -Ka Wai

  3. Support Staff 3 Posted by Marc Guyer on 24 Oct, 2011 02:26 PM

    Marc Guyer's Avatar

    Correct. Two calendar days.

  4. Marc Guyer closed this discussion on 24 Oct, 2011 02:26 PM.

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