Error 6000 customerCode : none?

Stephen Rhyne's Avatar

Stephen Rhyne

13 Oct, 2011 06:10 PM

I'm getting a customerCode:none error? How can I remedy that? I have the customer code field filled out. Thank you.

date : 10/13/2011 11:05:39, id : 1421191, code : 422, auxCode: 6000

The transaction was declined
2:This transaction has been declined.
transactionId:Test transaction for ValidateCustomerPaymentProfile.
message:This transaction has been declined.

  1. Support Staff 1 Posted by Marc Guyer on 14 Oct, 2011 02:03 PM

    Marc Guyer's Avatar

    Hi Stephen -- The customer code is none in the report because the customer was never created. This is a result of a new customer creation which resulted in a declined payment (the Authnet CIM "Test transaction for ValidateCustomerPaymentProfile").

    BTW, we've enabled gateway migration in CG. We just haven't publicized it yet. CG's own billing solution was Authnet and we're currently in the state of migration to CheddarGateway. One of our sister companies is currently migrating as well. Let me know if you'd like to start migration.

  2. Stephen Rhyne closed this discussion on 05 Apr, 2012 11:46 PM.

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