Your CSV export does not show all fields and your XML export shows in the browser.

Jeroen Maljers's Avatar

Jeroen Maljers

17 Mar, 2014 01:50 PM

The CSV export does not contains fields like country code
The XML export results in the browser-screen and not as a download.

Did you guys not test this?

Also, CG is very very very slow here in Europa. Unworkable. We have to do an export every day and work from Excel. Because working in CG itself is not possible.

  1. 1 Posted by Jess Pendley on 17 Mar, 2014 03:08 PM

    Jess Pendley's Avatar

    Hi Jereon --

    I'm sorry if you missed Marc's previous response to the issue here, but if you provide us with the exact time this occurs as well as the exact url being requested at that time we could definitely dig into this deeper for you. Another thing that would help us to narrow this down would be a breakdown of your day to day process.

    As for the xml export, it is actually meant to render in the browser for API purposes. However, if you do export as an XML then you should be able to save it from your browser if necessary.

  2. 2 Posted by Jeroen Maljers on 23 Mar, 2014 03:39 PM

    Jeroen Maljers's Avatar

    Hi Jess,

    This was actually submitted by my colleague Bert, with my login credentials. So I'll ask him if the XML is ok.

    But coming back on the slow interface: it really has no use sending examples.
    It's in every query. We can send a screencast if you want?

  3. 3 Posted by Jess Pendley on 24 Mar, 2014 01:23 PM

    Jess Pendley's Avatar

    Hi Jereon --

    A screencast would be good. Just make sure that it starts right as you're accessing CheddarGetter and continues through your query.


  4. Support Staff 4 Posted by Marc Guyer on 24 Mar, 2014 01:44 PM

    Marc Guyer's Avatar

    Also, please include a timestamp of when you start.

  5. Jess Pendley closed this discussion on 12 Jun, 2014 03:52 PM.

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