Verification Pop Up Window

Aysia Wright's Avatar

Aysia Wright

20 Feb, 2014 04:17 PM

This comment was split from the discussion: Unknown duplicate order back on 2/3/13 and recent odd charge to member

On occasion we get a pop up window while logged in, asking us to login again. Something about Authentication needed from the Cheddar Getter Server.


  1. 1 Posted by Jess Pendley on 20 Feb, 2014 04:17 PM

    Jess Pendley's Avatar

    Hi Aysia --

    We have come across this a few times ourselves, although it's been so sporadic that it's been hard to track down. Marc and I discussed this some more and from what we can tell it looks like an authentication issue caused by the session timing out in the browser - which is why when you hit refresh it clears the box without any actual credentials needing to be entered.

    Can you tell us what browser you use when this happens? We'll add it to our logs for future troubleshooting.

  2. 2 Posted by Aysia Wright on 20 Feb, 2014 05:25 PM

    Aysia Wright's Avatar

    It was either Safari or Chrome, not sure which but one of the two for sure.


  3. 3 Posted by Jess Pendley on 20 Feb, 2014 05:27 PM

    Jess Pendley's Avatar

    Thanks for the info, we'll add it to our logs.

  4. Jess Pendley closed this discussion on 20 Feb, 2014 05:27 PM.

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