Home → Problems →

Possible bug with send-email API

• Edit

mikey

Dec 16, 2013 @ 05:58 AM

Hi, I'm having difficulty getting https://cheddargetter.com/developers#send-email to work - I'm managing three apps, PATHWRANGLER_DEV, PATHWRANGLER_STAGING and PATHWRANGLER - I've got send-email working just fine on the first two, but not the third. I've checked and rechecked all the settings on each of the three apps, they seem identical, and the API response returns the same customer info as the first two apps, so I'm not being informed of any errors. Any idea what's wrong?

1. Support Staff 1 Posted by Marc Guyer on Dec 16, 2013 @ 01:57 PM

   

   Hi Mikey -- It looks like you're trying to send email for the pending invoice which isn't due yet and hasn't been transacted. I found 400 status errors in your log:

   https://cheddargetter.com/admin/activity/errors

   You should also be receiving the 400 from the API.

   • Edit

2. 2 Posted by mikey on Dec 16, 2013 @ 10:04 PM

   

   Oh yes, there were plenty of those. I was testing the API on both pending
   and non-pending invoices, got a 400 error response as expected on the
   pending ones, and the customer XML data response on the non-pending ones.
   On my Dev and Staging environments, when I got the customer XML response,
   the API sent the emails as expected, but on my Production environment, on
   non-pending invoices, customer XML but no email, and nothing in the
   response to suggest any error. Thoughts?

   Cheers,
   Mikey

   • Edit

3. Support Staff 3 Posted by Marc Guyer on Dec 16, 2013 @ 10:47 PM

   

   Can you post your API request params here for our further review?

   On Monday, December 16, 2013, mikey wrote:

   • Edit

4. Jess Pendley closed this discussion on Jun 06, 2014 @ 03:25 PM.