Clients with NO PAYMENT METHOD shouldn't get DECLINED email
How can we leave the client's with no payment method as simply being open invoices.
CUSTOMER
name: Chris Frank
record:
https://cheddargetter.com/admin/customers/get/id/973bd3a6-616f-11e3...
email: [email blocked]
plan: 347 Fifth Ave NYC Identity
method: ***
TRANSACTION
id: 3cf9be1e-6348-11e3-a374-bc764e04674e
date: 2013-12-12T16:12:47+00:00
amount: 13.71
memo:
response: declined
reason: The payment can not be processed because no payment source is available
ERROR
422:6000 - The transaction was declined
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1 Posted by Jess Pendley on 13 Dec, 2013 05:54 PM
Hi Christina --
That payment failure is actually a result of the customer not having a valid payment method through PayPal. As far as CheddarGetter is concerned, they have a payment method on file with us - Paypal - but when the invoice is due, PayPal declines it because of the customer's payment record with them.
Jess Pendley closed this discussion on 13 Dec, 2013 05:54 PM.