Clients with NO PAYMENT METHOD shouldn't get DECLINED email

christina frankola

12 Dec, 2013 05:05 PM

How can we leave the client's with no payment method as simply being open invoices.

CUSTOMER

name: Chris Frank
record: https://cheddargetter.com/admin/customers/get/id/973bd3a6-616f-11e3...
email: [email blocked]
plan: 347 Fifth Ave NYC Identity

method: ***

TRANSACTION

id: 3cf9be1e-6348-11e3-a374-bc764e04674e
date: 2013-12-12T16:12:47+00:00
amount: 13.71
memo:
response: declined

reason: The payment can not be processed because no payment source is available

ERROR

422:6000 - The transaction was declined

  1. #1 Posted by Jess Pendley on 13 Dec, 2013 05:54 PM

    Hi Christina --

    That payment failure is actually a result of the customer not having a valid payment method through PayPal. As far as CheddarGetter is concerned, they have a payment method on file with us - Paypal - but when the invoice is due, PayPal declines it because of the customer's payment record with them.

  2. Jess Pendley closed this discussion on 13 Dec, 2013 05:54 PM.

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