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Paypal errors

• Edit

andy.donovan

23 Aug, 2011 11:05 AM

Hi Had a couple of errors in our subscriptions wondered if you can help please see emails below:
A transaction failed to process for Jigoshop via PayPal.

The customer has been notified via email about the declined transaction with instructions to remedy the problem.

We will continue to attempt the transaction over the next several days or so but eventually we'll give up and the customer's subscription will be canceled.

CUSTOMER

name: David Booth
record: https://cheddargetter.com/admin/customers/get/id/24b5895a-cd29-11e0...
email: [email blocked]
plan: Jigoshop Club

method: ***

TRANSACTION

id: fce894de-cd3d-11e0-baa3-40403c39f8d9
date: 2011-08-23T04:11:36+00:00
amount: 179.00
memo:
response: declined

reason: The payment can not be processed because no payment source is available

ERROR

422:6000 - The transaction was declined

An error occured while processing a transaction for Jigoshop via PayPal:

CUSTOMER

name: Sandra Morrison
record: https://cheddargetter.com/admin/customers/get/id/3d561912-cd69-11e0...
email: [email blocked]
plan: Support (monthly)

method: ***

TRANSACTION

id: 53938ebc-cd69-11e0-baa3-40403c39f8d9
invoice#: 105
date: 2011-08-23T09:21:48+00:00
amount: 29.00

memo:

ERROR

401:2000 - The local gateway configuration is incompatible

1. 1 Posted by andy donovan on 23 Aug, 2011 11:24 AM

   

   Message from client:

   Hello,
   

   I have attempted to pay for and join the Jigoshop club on a number of
   occasions, however I have continually been getting a "Payment
   declined" (see invoices #30 and #103). I want to pay with our company
   credit card, therefore I use the card holder's details to set up a
   PayPal account during checkout (as it won't allow you to pay without a
   PayPal account). Everything seems successful, however we receive an
   email with "Payment Declined" after signing up for the preapproved
   payment plan.

   Is it because it is trying to deduct from the PayPal balance (which is
   $0.00 on sign-up) rather than from the credit card? Or is there a problem with the credit card itself? It is not giving any specific
   reasons why it is being declined. Is there a simpler way to use the
   credit card for a recurring payment rather than through PayPal?

   Regards,
   David

   • Edit

2. Support Staff 2 Posted by Marc Guyer on 23 Aug, 2011 07:49 PM

   

   Hi Andy --

   The payment can not be processed because no payment source is available

   It's likely that the customer's paypal account is not properly configured to fall back on the credit card if the paypal balance isn't sufficient to cover the transaction. It may be that the credit card is not properly entered or isn't "verified".

   The local gateway configuration is incompatible

   This error is unfortunately vague but you can find more detail in your error log: https://cheddargetter.com/admin/report/errors

   You can also see a more consumable message in the customer's invoice detail: https://cheddargetter.com/admin/customers/invoice-history/id/24b589...

   In this case, the error occurred because the sender and receiver accounts are the same. In other words, you can't pay yourself.

   • Edit

3. Dean closed this discussion on 16 Jan, 2013 09:34 PM.