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Yearly plan showing multiple years in paypal checkout

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Mixify Sales

Dec 04, 2013 @ 06:08 PM

Paypal is showing that the yearly plan is going to end in 3 years upon checkout, yet is only charging for one year. Users are complaining as they're worried about getting charged for 3 years, and then don't subscribe. help?

http://screencast.com/t/qSOiMYyfq7v9

1. Support Staff 1 Posted by Marc Guyer on Dec 04, 2013 @ 07:13 PM

   

   Hi there - PayPal requires that the preapproval is only valid for a period of 3 years under our app (the default is 1 year and we've had this increased to 3). Further, they require that the end date of the preapproval is specified in the preapproval request and displayed in the paypal interface where the customer is redirected. Coincidentally, we've recently requested that paypal lift this requirement for our app. We're working hard to make that happen. We'll update you here when we have more information.

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2. 2 Posted by Mixify Sales on Dec 05, 2013 @ 05:36 PM

   

   Awesome. Well I think the 3 year approval is awesome, but just if it
   clearly specified in the UI that they're only paying for a year - and then
   just saying that it's a 3 year approval thing. Btw, just sent another
   inquiry before I had seen your response on this one. Thanks so much for the
   quick response.

   MV

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3. 3 Posted by Jess Pendley on Dec 18, 2013 @ 02:13 PM

   

   Hi --

   I am contacting you to let you know that unfortunately, after much back and forth with PayPal, we will be unable to remove the end date from our app.

   Here is the support ticket that we opened with PayPal:

   https://ppmts.custhelp.com/app/account/questions/detail/i_id/935600

   We are currently suggesting that any of our clients that have mentioned that they would like this removed open their own ticket with PayPal and reference our original query, as that may encourage them to allow this change in the future.

   Thank you.

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4. Jess Pendley closed this discussion on Dec 18, 2013 @ 02:13 PM.

5. Jess Pendley re-opened this discussion on Dec 26, 2013 @ 03:53 PM

6. Jess Pendley closed this discussion on Dec 26, 2013 @ 03:53 PM.

7. Marc Guyer closed this discussion on May 08, 2015 @ 02:29 PM.