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Yearly plan showing multiple years in paypal checkout

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Mixify Sales

04 Dec, 2013 06:08 PM

Paypal is showing that the yearly plan is going to end in 3 years upon checkout, yet is only charging for one year. Users are complaining as they're worried about getting charged for 3 years, and then don't subscribe. help?

http://screencast.com/t/qSOiMYyfq7v9

1. Support Staff 1 Posted by Marc Guyer on 04 Dec, 2013 07:13 PM

   

   Hi there - PayPal requires that the preapproval is only valid for a period of 3 years under our app (the default is 1 year and we've had this increased to 3). Further, they require that the end date of the preapproval is specified in the preapproval request and displayed in the paypal interface where the customer is redirected. Coincidentally, we've recently requested that paypal lift this requirement for our app. We're working hard to make that happen. We'll update you here when we have more information.

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2. 2 Posted by Mixify Sales on 05 Dec, 2013 05:36 PM

   

   Awesome. Well I think the 3 year approval is awesome, but just if it
   clearly specified in the UI that they're only paying for a year - and then
   just saying that it's a 3 year approval thing. Btw, just sent another
   inquiry before I had seen your response on this one. Thanks so much for the
   quick response.

   MV

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3. 3 Posted by Jess Pendley on 18 Dec, 2013 02:13 PM

   

   Hi --

   I am contacting you to let you know that unfortunately, after much back and forth with PayPal, we will be unable to remove the end date from our app.

   Here is the support ticket that we opened with PayPal:

   https://ppmts.custhelp.com/app/account/questions/detail/i_id/935600

   We are currently suggesting that any of our clients that have mentioned that they would like this removed open their own ticket with PayPal and reference our original query, as that may encourage them to allow this change in the future.

   Thank you.

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4. Jess Pendley closed this discussion on 18 Dec, 2013 02:13 PM.

5. Jess Pendley re-opened this discussion on 26 Dec, 2013 03:53 PM

6. Jess Pendley closed this discussion on 26 Dec, 2013 03:53 PM.

7. Marc Guyer closed this discussion on 08 May, 2015 02:29 PM.