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i get a 500 calling creating a new customer

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Dave Weaver

21 Jul, 2011 10:29 PM

I thought there was a way for me to see errors for calls I'm making? Can you point me to it or help me resolve this issue?

Thanks
Dave

1. Support Staff 1 Posted by Marc Guyer on 22 Jul, 2011 01:39 PM

   

   Hi Dave -- 500 errors don't show up in your error log because they're not your errors. They're CG's errors. In this case, CG is allowing an incompatible gateway config. You have your CheddarGateway config set to do validation transactions on new signups but you do not have an amount set for the transaction. So, CG is trying to execute a validation transaction for 0.00 which the gateway doesn't like. If you turn off validation or set an amount (e.g., 1.00) then it should work for you.

   https://cheddargetter.com/admin/setup/thank-you

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2. Marc Guyer closed this discussion on 22 Jul, 2011 01:39 PM.

3. Dave Weaver re-opened this discussion on 22 Jul, 2011 03:47 PM

4. 2 Posted by Dave Weaver on 22 Jul, 2011 03:47 PM

   

   Thanks Mark. If I keep validation turned on and set an amount (say $1), will that amount only be used for validation or will they be charged? I only want the card to be charged when their invoice is due, not when signing up. Make sense?

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5. Support Staff 3 Posted by Marc Guyer on 26 Jul, 2011 02:34 PM

   

   The validation transaction is an "auth only" transaction. Auths never settle unless we "capture" them. However, CG automatically voids a successful auth immediately so that it can't be captured. Depending on the customer's card issuer, they might see the $1 on their statement as a pending transaction but it will never settle and will "fall off" after a day or so.

   Then, when the invoice is due, the customer will be charged normally.

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6. Dean closed this discussion on 16 Jan, 2013 09:25 PM.