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Using Campaign Monitor to unsubscribe from newsletters

• Edit

Mudi Ugbowanko

26 Sep, 2013 03:14 PM

This comment was split from the discussion: Hosted Pages: Updating User Data

Hi Dean,

I do have another question. Our live account will be using the campaign monitor hook service that you provide.

However I cannot see any documentation around synchronising users that have unsubscribed with my database.

Use Case 1:
User subscribes to our service.
They are automatically subscribed to our newsletter (in accordance to your hook service)
User at a later stage, logs into our website and unticks the Newsletter Opt-in ...
... At this point I'm stuck ... do I query campaing monitor's API (e.g. http://www.campaignmonitor.com/api/subscribers/#unsubscribing_a_sub... ) and unsubscribe the user there?

If so, will CG respect this and not try to subscribe them again?

Use Case 2:
User subscribes to our service.
They are automatically subscribed to our newsletter (in accordance to your hook service)
User at a later stage, receives an email and clicks on the unsubscribe link ...
... does CG update my system through a hook or again I need setup Campaing monitor to notify my system in some way? (e.g. http://help.campaignmonitor.com/topic.aspx?t=86 )

I would appreciate your thoughts on this matter.

Thanks

M.

1. 1 Posted by Dean on 26 Sep, 2013 03:15 PM

   

   Hi Mudi,

   I'm pretty unfamiliar with Campaign Monitor, but after discussing with the team I should have a response for you. We'll be meeting later this afternoon. Thanks!

   • Edit

2. Support Staff 2 Posted by Marc Guyer on 30 Sep, 2013 07:29 PM

   

   Use Case 1: User subscribes to our service. They are automatically subscribed to our newsletter (in accordance to your hook service) User at a later stage, logs into our website and unticks the Newsletter Opt-in ... ... At this point I'm stuck ... do I query campaing monitor's API (e.g. http://www.campaignmonitor.com/api/subscribers/#unsubscribing_a_sub... ) and unsubscribe the user there?

   CG only automates subscribing/unsubscribing according to the events documented here under the "How does it work?" section:

   https://cheddargetter.com/admin/hooks/campaign-monitor

   If you'd like to manage unsubscribing a customer within your app directly, you can do that with the CM api. I think they also have a hosted unsubscribe page but I don't remember.

   Use Case 2: User subscribes to our service. They are automatically subscribed to our newsletter (in accordance to your hook service) User at a later stage, receives an email and clicks on the unsubscribe link ... ... does CG update my system through a hook or again I need setup Campaing monitor to notify my system in some way? (e.g. http://help.campaignmonitor.com/topic.aspx?t=86 )

   You only need to know about an unsubscribe event such as this if you need to do something other than simply unsubscribe the customer from your marketing email. In other words, CG doesn't have anything to do with that event. Are you suggesting that you want to unsubscribe the customer from your service when they unsubscribe from your mailing list?

   • Edit

3. Jess Pendley closed this discussion on 21 Nov, 2013 07:50 PM.