Uploading Logo
I can not see to upload my jpg logo. It always tells me to try again later.
Thanks,
Keith
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Support Staff 1 Posted by Marc Guyer on 18 Jul, 2011 12:03 PM
Hi Keith -- sorry for the delay. We have replicated this issue and are currently tracking it down. The problem appears to be isolated to JPG images.
Support Staff 2 Posted by Marc Guyer on 18 Jul, 2011 01:13 PM
Hi again -- It turns out that the jpg thing was a coincidence. In the end, we discovered that a recent upgrade introduced a bug in file upload validation messaging. In short, any file upload validation failure resulted in the 500 error you were seeing. So, your jpg probably didn't pass validation -- likely because the file size was to high.
We've patched the file upload system to message appropriately upon validation failure. Please let us know if you have further problems and thanks for the report!
Marc Guyer closed this discussion on 18 Jul, 2011 01:13 PM.