Bug: "Credit card required message" for a customer that pays via paypal

nikolas's Avatar


09 Jul, 2011 09:07 AM

  • Customer is subscribed to a daily (for testing) plan + pays via paypal
  • Customer -> PricingPlan -> Edit -> Override the next billing date (nothing else was modified)
  • "A value is required" validation message for Credit Card field is shown and the form can't be submitted
  • When a random credit card number is specified, the form can be submitted (validation error is gone) but none of the changes take affect
  • Same goes for other changes like Plan/Name etc.

Also there are no fields at all to see or change the paypal billing details (on the popup that is)

  1. Support Staff 1 Posted by Marc Guyer on 11 Jul, 2011 04:22 PM

    Marc Guyer's Avatar

    Nikolas -- Overriding the billing date for a customer on the PayPal method is not currently supported via the GUI. In fact, the GUI does not support interaction with a customers payment method either when the method is PayPal. Autonomous interaction with a PayPal method isn't compatible anyway because the customer must approve a "preapproval" via the PayPal website to authorize a new or updated subscription.

    We have an open item to add support for billing date override to the GUI for PayPal customers.

  2. 2 Posted by nikolas on 11 Jul, 2011 07:23 PM

    nikolas's Avatar

    Great to hear this is in the making. We need this to add additional time (days) to an existing customers subscription.

  3. 3 Posted by nikolas on 16 Nov, 2011 05:04 PM

    nikolas's Avatar

    Any news on this?

  4. Marc Guyer closed this discussion on 08 May, 2012 12:24 PM.

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