No Longer Receiving Status Emails

andy

13 Jun, 2013 04:09 AM

Hello,

Up until April 30th, we received status emails regarding transaction declines, etc., from [email blocked]. After April 30th, we have no longer received these. What needs to be done to reenable these?

The email starts with:

A transaction failed to process for {Our Plan} via PayPalPro.

The customer has been notified via email about the declined transaction with instructions to remedy the problem.

We will continue to attempt the transaction over the next several days or so but eventually we'll give up and the customer's subscription will be canceled.

Thanks,
Andy

  1. #1 Posted by Marc Guyer Support staff on 13 Jun, 2013 04:08 PM

    I see in our logs that they're being sent. The from address is no longer "info" but "no-reply" instead.

  2. #2 Posted by andy on 14 Jun, 2013 04:35 AM

    Thanks, Marc. The renaming of the from address was the detail we were
    missing.

  3. Dean closed this discussion on 14 Jun, 2013 03:41 PM.

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