Website problems on Sunday 9th

Alan Moss's Avatar

Alan Moss

10 Jun, 2013 09:30 AM


Could someone advise on the issue you had on Sunday, I saw a couple of tweets, but they didn't explain the severity of the issue, or the cause.

Our login page was completely down from about 06:00 to 11:00 GMT 0. Each login queries your API for the user and a valid subscription.

Was your service down for almost 6 hours?


  1. Support Staff 1 Posted by Marc Guyer on 10 Jun, 2013 01:40 PM

    Marc Guyer's Avatar

    Hi Alan -- Yes, we had some downtime Sunday morning. We're still researching the cause of the outage and working to avoid it in the future.

  2. 2 Posted by Alan Moss on 10 Jun, 2013 01:57 PM

    Alan Moss's Avatar

    Do you have some sort of system status page, history of service interruptions?

    I spent a good chuck of time this morning troubleshooting our own systems before I came to the conclusion in was CheddarGetter. Even when I had the issue narrowed down to your system, I was unable to find out if I was correct as I couldn't find any mention of any issues on your site... I tried twitter on the off chance, but if those two users hadn't tweeted you, I would still be none the wiser.

  3. 3 Posted by Dean on 14 Jun, 2013 09:10 PM

    Dean's Avatar

    Hi Alan -- Twitter is the best place to look. We're generally very quick to update if something like this happens. I sincerely apologize for the inconvenience on Sunday. This anomaly slipped through detection but we were able to set up some checks in a recent patch that will prevent future mishaps.

  4. Jess Pendley closed this discussion on 21 Nov, 2013 07:44 PM.

Discussions are closed to public comments.
If you need help with Cheddar please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

28 Mar, 2024 10:45 PM
24 Jan, 2024 08:33 AM
11 Jan, 2024 07:13 AM
30 Nov, 2023 02:07 AM
22 Nov, 2023 08:41 AM