(502) 4000: The connection to the gateway failed. Please try again later

Chris's Avatar


07 May, 2013 10:29 AM

Hi guys,

I just got this error trying to update my card info, I also got another one from a failed transaction very similar:

502:4000 - The connection to the gateway failed. Please try again later.

Can I get some help?

  1. Support Staff 1 Posted by Marc Guyer on 07 May, 2013 12:33 PM

    Marc Guyer's Avatar

    Hi Chris -- We had some intermittent connectivity issues (DNS resolution) when connecting to the gateway for about an hour this morning. Everything appears normal now. Please try again.

  2. Jess Pendley closed this discussion on 21 Nov, 2013 07:39 PM.

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