All PayPal customers Cancelled

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(anonymous)

30 May, 2011 11:55 AM

All customers that I create using the hosted payment pages and authorize the pre approval through paypal show up in the system as cancelled and have been that way for the past 4-6 hours.

When I go to the users paypal account, I can see the pre approval so I know that's working, it just doesn't seem to be informing cheddargetter...

Is this a known problem, do I have to do anything, any thoughts?

Cheers
Dave

  1. Support Staff 1 Posted by Marc Guyer on 31 May, 2011 06:07 PM

    Marc Guyer's Avatar

    Hi Dave -- Thanks for the report! It seems that PayPal has disabled IPN's which CG depends upon to confirm acceptance of preapprovals, among other things. We've managed to get them turned back on and the messages are being resent. Everything should be back to normal now. Please let us know if you have further issues.

  2. Dean closed this discussion on 16 Jan, 2013 08:02 PM.

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