Having an issue with Subscription Item Qty and Invoice Qty

dana.mcdonald's Avatar


25 Mar, 2013 08:21 PM

Please take a look at customer EM54 and item EXPIRATION_30

I can't get that item back to 0 in the current invoice. The subscription item shows 0, but the invoice item shows 1. When I change the item to 2 then both subscription & invoice quantity shows 2. When I switch to 0, the subscription shows 0, but the invoice item shows 1. I tried to remove 1 through the API with no luck.

Is this normal behavior?


  1. Support Staff 1 Posted by Marc Guyer on 25 Mar, 2013 08:56 PM

    Marc Guyer's Avatar

    Hi Dana -- I'm not sure what the problem was but I was able to set that item quantity to zero without issue. If you have further problems with that, please do let us know.

  2. 2 Posted by dana.mcdonald on 25 Mar, 2013 09:18 PM

    dana.mcdonald's Avatar

    Thanks! Yeah, I can toggle on and off now.

  3. Marc Guyer closed this discussion on 26 Mar, 2013 06:02 PM.

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