Having an issue with Subscription Item Qty and Invoice Qty
Please take a look at customer EM54 and item EXPIRATION_30
I can't get that item back to 0 in the current invoice. The subscription item shows 0, but the invoice item shows 1. When I change the item to 2 then both subscription & invoice quantity shows 2. When I switch to 0, the subscription shows 0, but the invoice item shows 1. I tried to remove 1 through the API with no luck.
Is this normal behavior?
Thanks
Dana
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Support Staff 1 Posted by Marc Guyer on 25 Mar, 2013 08:56 PM
Hi Dana -- I'm not sure what the problem was but I was able to set that item quantity to zero without issue. If you have further problems with that, please do let us know.
2 Posted by dana.mcdonald on 25 Mar, 2013 09:18 PM
Thanks! Yeah, I can toggle on and off now.
Marc Guyer closed this discussion on 26 Mar, 2013 06:02 PM.