"The transaction is not refundable" error

michael's Avatar


25 Mar, 2013 03:11 AM


I just received an email, with the following:


id: c6030a67-948f-11e2-a374-bc764e04674e
date: 2013-03-24T14:33:21+00:00
amount: 12.00
response: error

reason: The transaction is not refundable

Any idea what that means? Seems like an odd value and should not be refunded?

  1. Support Staff 1 Posted by Marc Guyer on 25 Mar, 2013 02:10 PM

    Marc Guyer's Avatar

    Hi Michael -- I've confirmed that this decline response was not mapped properly. We've just pushed a hot fix. Thanks for bringing this to our attention.

  2. Jess Pendley closed this discussion on 21 Nov, 2013 07:36 PM.

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