Paypay Update Subscription problem
When I try to re-activate customer PayPal subscription using the update subscription API method and passing the required fields for PayPal the account does not update the subscription status, it stays as Cancelled.
Can some help me with this error?
Thanks,
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Support Staff 1 Posted by Marc Guyer on 24 May, 2011 07:49 PM
Hi Elias -- The account will stay canceled until you have redirected the customer to PayPal, the customer has approved the preapproval and PayPal has sent confirmation back. That process can take as little as a few seconds but can take longer if the customer delays or PayPal delays sending confirmation.
Let us know if you have further questions.
2 Posted by Elias on 25 May, 2011 01:17 AM
I tried what you suggested but Im now getting this error "An unexpected error occured. Please try again later."
When I submit the reactivation I didnt got the Paypal URL in the response.
Im going to perform some more testing to see. If you could take a look at the above error please let me know.
Thanks,
3 Posted by Elias on 25 May, 2011 01:28 AM
Also, Im unable to delete a customer from CheddarGetter admin.
The customer show it was canceled
"This customer was canceled on 05/22/2011. Enter payment information to activate."
Do you have any thoughts on why is that? This is the same customer that I cannot re-activate the PayPal subscription.
Support Staff 4 Posted by Marc Guyer on 25 May, 2011 04:12 PM
It seems that we introduced a small bug in the delete logic for a single customer. That should now be fixed.
Dean closed this discussion on 16 Jan, 2013 08:02 PM.