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Display multiple subscriptions

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Frank Koehl

13 Jan, 2010 09:19 PM

While doing some testing, I set activated two different subscriptions on a customer. But when I log into the CP, I can only see (and edit) the most recent of those subscriptions. I either need to edit both subscriptions, or the system should force a customer to maintain a single subscription. My vote is for the former.

You can see this on my account. Customer code: 2001363463

1. Support Staff 1 Posted by Marc Guyer on 13 Jan, 2010 10:01 PM

   

   It's unfortunately not possible to have more than one subscription for a customer.
   

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2. 2 Posted by Frank Koehl on 25 Jan, 2010 08:20 PM

   

   That's actually good to hear. Now I just need to know what happens when a new subscription is applied. Does the old one get automatically canceled? Don't want to charge my customers twice...

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3. Support Staff 3 Posted by Marc Guyer on 25 Jan, 2010 10:02 PM

   

   Let's talk specifics. Which API methods are you calling? If you call /xml/customers/new more than once, you're creating more than one customer. To interact with an existing customer, you can use /xml/customers/edit or /xml/customers/edit-subscription. Neither one will create a "new" subscription but rather will potentially change the billing information or which plan the customer is subscribed to. You may see multiple subscription nodes in the xml. That just represents a history of subscription activity (i.e., how many times the customer had changed plans). The current subscription information is the first subscription node.
   

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4. Marc Guyer closed this discussion on 25 Jan, 2010 10:02 PM.

5. Frank Koehl re-opened this discussion on 25 Jan, 2010 10:24 PM

6. 4 Posted by Frank Koehl on 25 Jan, 2010 10:24 PM

   

   That just represents a history of subscription activity (i.e., how many times the customer had changed plans). The current subscription information is the first subscription node.

   That's what I was looking for, I needed to know how to read the data in the subscription node. Thanks!

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7. Marc Guyer closed this discussion on 25 Jan, 2010 11:08 PM.

8. Frank Koehl re-opened this discussion on 04 Dec, 2012 07:17 PM

9. 5 Posted by Frank Koehl on 04 Dec, 2012 07:17 PM

   

   Has the behavior outlined above changed? Doing some testing on a new project, and it looks like the latest, active subscription is now at the bottom of the list, instead of the top...

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10. 6 Posted by Frank Koehl on 04 Dec, 2012 07:29 PM

    

    (Update / Further testing) The initial plan is Free, then I switch to a Paid plan with these settings:

    • New Customers -- bill 1 Month after signup
    • Existing Customers -- bill new amount on next billing date

    Note I don't adjust the billing date in the API call to update from Free to Paid.

    Then, when I make an API call to look up the customer, the Free plan is still listed first, but the CG console lists the Paid plan on the account.

    As soon as I change the billing date, even "change" it to the same date, the Paid plan shows up first, as described above.

    What did I stumble on here, Bug or Feature?

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11. 7 Posted by Dean on 23 Jan, 2013 02:29 PM

    

    Hi Frank,

    Sorry for the delayed response! I'm not getting the Free plan listed first with the settings you provided. Can you replicate this? I'm getting the paid plan listed first when the change happens, even despite not changing the next bill date.

    Thanks,
    Dean

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12. 8 Posted by Frank Koehl on 11 Feb, 2013 04:04 PM

    

    Thanks for the follow-up, Dean. I tabled this issue waiting for a response, but my development process will have me cycling back to this issue shortly. I will let you know what I find.

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13. Jess Pendley closed this discussion on 21 Nov, 2013 07:32 PM.