double charge

refik's Avatar


12 Feb, 2013 12:23 PM

For the user code: 67033
Invoice number: 351385
There are 2 transactions appearing in our paypal account. We had a customer complaint for this.
Here are the info of transactions

****1st one**** Unique Transaction ID # 63T24520XF857201Y)
Invoice ID:
Date: 01.02.2013
Time: 23:12:13 PST

****2nd one**** (Unique Transaction ID # 6NF22810N9975835T) Invoice ID:
Date: 01.02.2013
Time: 23:11:10 PST

  1. Support Staff 1 Posted by Marc Guyer on 12 Feb, 2013 10:25 PM

    Marc Guyer's Avatar

    Hi Refik -- Thanks for bringing this to our attention. We're aware of some anomalies like this occurring between 2/1 and 2/5 but this is the only report we've had on a PayPal transaction. PayPal does it's only duplicate checking based on the Invoice ID (351385|118dbf76-549d-11e2-9d18-40403c39f8d9). The two are the same so I'm a little confused how this one got through.

    We've had some instances of duplicates when the communication with the processor is lost in the middle of a transaction. In other words, we don't receive a response to our request. In this case, CG doesn't know what happened. I suspect that this is what happened in this case. The good news is that we have a release pending that includes modifications to all of our processor adapters to handle for this situation and it should never happen again.

    Thanks again for the report and sorry for the hassle.

  2. refik closed this discussion on 13 Feb, 2013 11:54 AM.

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