edit billing address without updating card info

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cam

04 Apr, 2011 07:05 PM

Customers get aggravated every time we need to update their billing address and we need their card info again. We have too many payments declining due to this. Is there any way to change/update billing addresses without having to re-enter the CC number?

  1. Support Staff 1 Posted by Marc Guyer on 05 Apr, 2011 12:52 PM

    Marc Guyer's Avatar

    If I'm not mistaken, the GUI does not allow this but the API does. It is also a limitation of some gateways. Often, a gateway will not allow billing address update separate from cc update. I see you're using Authorize.Net. Their API does allow this if I'm not mistaken, so the CG API should allow this for you.

  2. Dean closed this discussion on 16 Jan, 2013 04:23 PM.

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