Customers tab isn't loading
I can't get our customers tab to load.
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Production Billing closed this discussion on 12 Dec, 2012 03:34 AM.
Marc Guyer re-opened this discussion on 12 Dec, 2012 08:08 PM
Support Staff 1 Posted by Marc Guyer on 12 Dec, 2012 08:08 PM
We're working to improve the speed of the customer search. We should hopefully have something in a week or so. I know it's frustrating. It is for us as well.
2 Posted by Production Bill... on 17 Dec, 2012 06:42 AM
Will it be fixed soon ... i've been waiting several minutes and it still hasn't loaded.
Support Staff 3 Posted by Marc Guyer on 17 Dec, 2012 08:33 AM
We are working on this now and hope to have an improvement in a day or two. Maybe I can help you with a workaround. Is there a particular search you typically perform? Maybe a lookup by customer code, or name, etc? Here's an example of an efficient search:
https://cheddargetter.com/admin/customers/get/search/Jackson
Or to find a specific customer record by customer code:
https://cheddargetter.com/admin/customers/get/code/227
I'm afraid that for the time being, if your search results in over 100,000 results, it will take quite some time and may even time out. We're working on optimizing these types of lookups to improve the search experience. Unfortunately, the default view when you click the customers tab results in a large search. We can work around that by initiating an efficient search directly.
Dean closed this discussion on 31 Jan, 2013 09:44 PM.