error 5000
we're getting 5000 errors from cheddargetter for a subscription
signup, it's the first time a customer has tried to subscribe on
our new app but I can subscribe with my own credit card. He is
using visa, I'm test with american express - any ideas?
There was an error processing the transaction - isn't very
descriptive.
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Support Staff 1 Posted by Marc Guyer on 15 Jan, 2011 04:47 PM
Hi Ron -- You can usually find increased detail in the error log: https://cheddargetter.com/admin/report/errors
In this case, it's a 290 error from Authorize.Net. 290 is a fairly new error code which is tied to the validation mode setting. When using liveMode, Visa requires a full AVS check which means street address and zip code are required. There is quite a bit of commentary on this subject near the bottom of the following article. The 290 error is specifically referenced at the very bottom:
http://support.cheddargetter.com/kb/getting-started-19/configuring-...
2 Posted by ron campbell on 15 Jan, 2011 05:02 PM
ok, that's what the problem was. If I use the oldlvemode it looks like I can bypass the requirement temporarily but will the customer have to enter the address at bill time (we are using 30 day free).
Support Staff 3 Posted by Marc Guyer on 15 Jan, 2011 05:13 PM
While in oldLiveMode, the address is not required. Authorize.Net has given no indication of how long oldLiveMode will be supported. However, I expect that Authorize.Net will notify merchants well in advance of ending support for the setting.
Dean closed this discussion on 16 Jan, 2013 04:02 PM.