Based on your documentation, setup charges are ignored when switching plans if both plans share the same setup charge code. http://support.cheddargetter.com/faqs/pricing-plans/setup-charge
However while testing, I discovered that a new subscription does not incur the setup charge as described. I added a second subscription, with entirely different codes, but the second subscription skipped the setup charge. I deleted and redid the whole process twice to confirm.
My existing invoice records should be enough to repro the outcome -- product code FWDVAULT
#1 Posted by Marc Guyer Support staff on 14 Oct, 2009 02:50 PM
Frank -- we have recently reproduced this and will be including a fix in the next release. This fix is tied to improved error handling for declined setup fee transactions. The goal is to have these upgrades deployed early next week.
Marc Guyer closed this discussion on 14 Oct, 2009 02:50 PM.
Frank Koehl re-opened this discussion on 14 Oct, 2009 05:22 PM
#2 Posted by Frank Koehl on 14 Oct, 2009 05:22 PM
Good to hear!
Can you provide more details about this as pertains to my other outstanding question?
#3 Posted by Frank Koehl on 16 Oct, 2009 07:25 PM
I am waiting on this fix to test some functionality on my end. Can you please post here when the fix goes live?
#4 Posted by Marc Guyer Support staff on 22 Oct, 2009 07:29 PM
The latest release fixes this bug and was released this afternoon.
Marc Guyer closed this discussion on 22 Oct, 2009 07:29 PM.