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"Disable notification when the subscribed plan is a free plan" isn't working

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sunil

16 Dec, 2010 12:49 AM

I have this checked: "Disable notification when the subscribed plan is a free plan". But I'm still getting email notification when someone subscribes to a free plan.

1. Support Staff 1 Posted by Marc Guyer on 17 Dec, 2010 09:43 PM

   

   Hi Sunil -- Which template? New subscription or payment receipt?

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2. 2 Posted by sunil on 18 Dec, 2010 01:10 AM

   

   Here is the email:

   Subject: Subscription Change

   Dear Sunil Saha,

   Thanks for using Perkville Test for Sunil's Jujitsu Studio!

   You are currently subscribed to the "Bungalow" plan. This one's free!

   Thanks again for using Perkville Test!
   http://www.perkville.com

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3. Support Staff 3 Posted by Marc Guyer on 20 Dec, 2010 07:54 PM

   

   Hi Sunil -- Sorry for the delay. That appears to be a "Subscription Change" email which does not include an option for suppressing emails. I suppose our initial spec for the feature didn't include this option because we (wrongly) assumed that it wasn't needed. It seems that the only scenario when this would be useful is when changing from one free plan to another free plan. Changing from paid to free should send the email, right? In which scenario are you seeing the email sent?

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4. 4 Posted by sunil on 20 Dec, 2010 09:41 PM

   

   Hi Marc,

   Thanks for info. I checked and our code had a redundant call to ensure the plan was set correctly which was causing the email to be sent. We've removed the redundant call do we're good now. Feel free to close this issue and sorry for the confusion.
   

   Thanks, Sunil

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5. Marc Guyer closed this discussion on 20 Dec, 2010 11:25 PM.