Home → Problems →

Payment declined for customer

• Edit

kguard

25 Nov, 2010 03:37 PM

Hello

I've a client who is based in Australia and his credit card info is also for Australia.

When i added the client i got the following error message

(422:6001) The transaction was declined due to AVS mismatch

Is it because his credit card address is based in Australia.

Looking forward to hearing from you.

Kalpesh

1. Support Staff 1 Posted by Marc Guyer on 25 Nov, 2010 03:39 PM

   

   That is correct but it can be fixed. Are you using authorize.net?

   • Edit

2. 2 Posted by kguard on 25 Nov, 2010 03:41 PM

   

   Yes, i am using authorize.net

   On Thu, Nov 25, 2010 at 9:39 AM, Marc Guyer <
   [email blocked]<tender%[email blocked]>
   > wrote:

   • Edit

3. Support Staff 3 Posted by Marc Guyer on 25 Nov, 2010 03:44 PM

   

   Change your AVS settings to accommodate non-us cards.

   http://support.cheddargetter.com/faqs/getting-started-19/configuring-authorizenet

   • Edit

4. 4 Posted by kguard on 25 Nov, 2010 11:02 PM

   

   I change the setting. I am still getting the same error message.

   On Thu, Nov 25, 2010 at 9:44 AM, Marc Guyer <
   [email blocked]<tender%[email blocked]>
   > wrote:

   • Edit

5. Support Staff 5 Posted by Marc Guyer on 25 Nov, 2010 11:53 PM

   

   Can you send a screenshot of what you changed the settings to?

   • Edit

6. 6 Posted by kguard on 28 Nov, 2010 12:43 AM

   

   Here is the screenshot.

   On Thu, Nov 25, 2010 at 5:53 PM, Marc Guyer <
   [email blocked]<tender%[email blocked]>
   > wrote:

   • authorizenet-avs.jpg 76.4 KB
   • Edit

7. Support Staff 7 Posted by Marc Guyer on 29 Nov, 2010 04:41 PM

   

   I see that you have that cut pretty wide open. However, this transaction is still being declined for AVS mismatch, so my next suggestion is to determine the AVS response code for the transaction that is being declined. It will be one of the letters as shown in your screenshot.
   

   • Edit

8. Dean closed this discussion on 16 Jan, 2013 03:01 PM.