(401) 2001: The configuration at the gateway is incompatible
I have just changed ny plan so that I can test the payments with ogone. Essentially it was a 50 USD / month billed after one monmth. I changed the plan so that 1.00 USD was taken at the start so I could see the transaction in ogone. The payment is taken for 1 dollar in ogone.
I now get this message
dave
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1 Posted by dave.ashenhurst on 24 Aug, 2012 03:21 PM
ALso cheddar getter had just sent a 9000 USD transaction from VISA to ogone, that was declined thankfully !! Some weird stuff going on here. Is there someone I can speak to ?
2 Posted by Dean on 24 Aug, 2012 03:23 PM
Hi Dave,
I'm really sorry to hear that, but let's try to troubleshoot this to figure out what's going on.
Unfortunately, when Ogone displays an error message like this they don't supply any additional helpful information. What we do know is that this type of error results because something is not right on their side of things - perhaps a configuration error. For everything to work properly with Ogone, a lot of settings have to be configured just right or else the ship will break.
For starters, have you enabled 'Alias Manager' in your Ogone account? Some instructions can be found in our KB Article.
Please keep us informed!
Dean
3 Posted by Dean on 24 Aug, 2012 03:36 PM
Hi Dave,
Don't worry, that $9,000 transaction is on purpose. We use that to test the validity of the account. Looking at your CG account, it looks like your configuration went through. Please do what you can to contact Ogone support as they will have better information at this time. On our end, we will do our best to track down what's causing the problem as soon as possible.
The good news is your account is nearly setup, and after this hick-up we should see you up and running smoothly.
Dean
4 Posted by dave.ashenhurst on 24 Aug, 2012 03:37 PM
Ok more money to pay ogone, I see. I will do this and try again. Would this also explain the 9000 USD charge
Dave Ashenhurst
VP of Technology
_________________________________________________
Freedman International | taking marketing global
45 Curlew Street, London, SE1 2ND, UK
Direct Line: +44 20 7463 4808 Mobile: +44 7966 582 174
www.freedmaninternational.com | Twitter | LinkedIn
London • New York • Singapore • Shanghai
_________________________________________________
5 Posted by dave.ashenhurst on 24 Aug, 2012 03:40 PM
Thank you, was a shock that’s all.
Dave Ashenhurst
VP of Technology
_________________________________________________
Freedman International | taking marketing global
45 Curlew Street, London, SE1 2ND, UK
Direct Line: +44 20 7463 4808 Mobile: +44 7966 582 174
www.freedmaninternational.com | Twitter | LinkedIn
London • New York • Singapore • Shanghai
_________________________________________________
6 Posted by Dean on 24 Aug, 2012 03:43 PM
No problem at all. Please fill us in with any updates.
Dean
7 Posted by dave.ashenhurst on 24 Aug, 2012 04:10 PM
Ok I have paid up and it seems to work. However when I try and use the same form (even with a different email address) it says that I have already registered with the "first" email address. Is there a cookie or something.
We want the same person to sign up for multiple subscriptions with the same email address. Is that possible ?
dave
Dave Ashenhurst
VP of Technology
_________________________________________________
Freedman International | taking marketing global
45 Curlew Street, London, SE1 2ND, UK
Direct Line: +44 20 7463 4808 Mobile: +44 7966 582 174
www.freedmaninternational.com | Twitter | LinkedIn
London • New York • Singapore • Shanghai
_________________________________________________
Support Staff 8 Posted by Marc Guyer on 27 Aug, 2012 01:02 PM
Hi Dave -- This is by design. Yes, there is a cookie as you suggest. By default, the hosted pages uses the email address used to signup for the account as the identifier for the account. This is remembered in the session to avoid duplicate account signups.
To avoid this unfortunate side-effect, we recommend that you pass in your own system's unique identifier for the customer when directing them to the hosted create page. More on that here:
http://support.cheddargetter.com/kb/hosted-payment-pages/hosted-pay...
Marc Guyer closed this discussion on 31 Aug, 2012 05:49 PM.