volume & details of declines

Aysia Wright's Avatar

Aysia Wright

20 Aug, 2012 07:45 PM

This comment was split from the discussion: URGENT: There's still appears to be a bug in Activity - Revenue Reports

Hi Marc - Another address issue. How I can login to see the volume &
details of declines?

Thanks,
Aysia

---------- Forwarded message ---------- From: Goodebox [email blocked]
Date: Sun, Aug 19, 2012 at 4:37 PM
Subject: New submission from Having Trouble Joining? We can help.
To: [email blocked]

Please tell us what trouble you're having trying to join Goodebox. I have tried three different cards and each time it is telling me that my
address does not match. I am sure I am entering all of my information in
correctly. I also read in the FAQ that you also accept paypal. I could use
my paypal account but I do not see the option for this. Name Jennifer
Sears Email [email blocked]

-- Cheers,
The Goodebox Team

www.goodebox.com 503.610.3664

  1. 1 Posted by adam on 20 Aug, 2012 08:30 PM

    adam's Avatar

    Hi Aysia,

    I went ahead and changed the AVS settings again in your gateway to be a bit more lenient. Now it will only reject if both the address and the postal code don't match. So if someone mistypes their address, but get their postal code right, it will succeed.

    You can change that stuff here (need your gateway login 'goodebox'):
    https://secure.cheddargateway.com/merchants/options.php?Action=AVS

    You can see transaction reports here:
    https://secure.cheddargateway.com/merchants/reports.php

    If you select "Failed" under the Status dropdown, and then choose $1.50 - $1.50 in the range, you will see the users who attempted to sign up but were declined.

    Adam

  2. 2 Posted by Aysia Wright on 20 Aug, 2012 08:32 PM

    Aysia Wright's Avatar

    Thanks Adam. Can I see how many have been declined? Just curious.

  3. 3 Posted by adam on 20 Aug, 2012 08:46 PM

    adam's Avatar

    Yep, that Reports section allows you to see all transactions, whether declined or successful.

  4. 4 Posted by Aysia Wright on 20 Aug, 2012 08:48 PM

    Aysia Wright's Avatar

    But not for those who sign up are declined at sign up, right?

    Sent from my iPhone

  5. 5 Posted by adam on 20 Aug, 2012 09:10 PM

    adam's Avatar

    No, you can see them too. They would show up as "failed" transactions.

  6. 6 Posted by Aysia Wright on 20 Aug, 2012 09:17 PM

    Aysia Wright's Avatar

    Oh - ok great.

  7. Marc Guyer closed this discussion on 21 Aug, 2012 06:49 PM.

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