Notification emails doesn't get updated
I changed the way how our trials work from "credit card needed on trial" to "no credit card needed". Now I of course needed to change the notification emails. So, I changed them, but CG is still sending the old emails. This is really bad since the new customers are now getting the wrong emails and get confused. Am I doing something wrong or is this a bug? I haven't got any errors when updating the emails, and everything seems to be fine in CG configuration panel.
I'm not sure if this is a problem with all notification emails, but atleast the most important one, new subscription email doesn't get updated.
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1 Posted by adam on 04 Aug, 2012 01:50 PM
Hi Janne, could it be that you only updated one version of the template? We
have both text and html email templates, so you need to change both. This
is configured with the tabs above the editor.
Dean closed this discussion on 23 Jan, 2013 03:39 PM.