new customer displaying the wrong customer

islam ahmed's Avatar

islam ahmed

31 Jul, 2012 06:12 PM

I just got a new customer but when i drill down to see the new customer it displays an old one.

  1. 1 Posted by adam on 31 Jul, 2012 06:18 PM

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    H Islam, can you give me a link to the customer or a screenshot for this behavior?

  2. 2 Posted by islam ahmed on 31 Jul, 2012 06:20 PM

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  3. 3 Posted by adam on 01 Aug, 2012 08:50 PM

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    I went there and saw two customers that signed up within that date range. When I clicked on either of them, it went to the appropriate customer detail page. Are you still seeing an error?

  4. Dean closed this discussion on 23 Jan, 2013 03:39 PM.

  5. islam ahmed re-opened this discussion on 07 Feb, 2013 08:58 PM

  6. 4 Posted by islam ahmed on 07 Feb, 2013 08:58 PM

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    I am currently using First Data as the processor in Canada.

    I want to know if It is possible to switch to Paypal temporarily s the
    merchant provider without changing the workflow or any cheddargetter
    integration code on my site.

    Essentially have Paypal fill in the equivalent function as first data.

    Please let me know



  7. Support Staff 5 Posted by Marc Guyer on 07 Feb, 2013 11:08 PM

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    Hi Islam -- Existing customers would have to reenter payment info. You would need a PayPal Pro account with reference transactions enabled. Workflow/integration would not change. What's the problem with FD Canada?

  8. 6 Posted by islam ahmed on 08 Feb, 2013 02:29 AM

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    there's no particular problem , the issue is that they kept withdrawing
    transaction fees from the same account that they deposit in which I wasn;t
    aware of. There hasn't been enough funds in the account and my bank charged
    me a $45 penalty 22 times for unsufficient, so i was looking for an
    alternative untill i settle the matter with the bank.

    But i spoke to first data and I'm going to arrange a different Bank account
    for them to withdraw from.

  9. 7 Posted by Dean on 08 Feb, 2013 09:21 PM

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    Hi Islam,

    It's probably best to settle with the bank and organize things with FD. Switching to PayPal would require all of your customers to re-enter their payment information in order to switch them over to the PayPal gateway. Let us know if we can help further.


  10. Jess Pendley closed this discussion on 21 Nov, 2013 07:32 PM.

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