E00039:A duplicate customer payment profile already exists.

Dan Kamins's Avatar

Dan Kamins

23 Jul, 2010 06:22 PM

We are seeing this error more and more in the CG error logs:

The record already exists
E00039:A duplicate customer payment profile already exists.
message:

This is typically a result of calling /customers/edit/ to change a free customer into a paying customer. It doesn't happen all of the time, but for some customers (e.g. our u_391942) it prevents them from becoming paying customers. This is bad.

The CG API response seems to not have useful information. The auxCode and message are both empty.

Why is this happening, what does it mean, and what can we (or you) do about it? We are losing paying customers.

  1. Support Staff 1 Posted by Marc Guyer on 27 Jul, 2010 08:24 PM

    Marc Guyer's Avatar

    Dan -- The Authorize.Net CIM integration is now duplicate tolerant. You should never again receive a duplicate error.

  2. Marc Guyer closed this discussion on 27 Jul, 2010 08:24 PM.

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