Global Email Header and Footer

kutay

14 Jun, 2012 11:55 AM

Hello,

We are having a problem with the global email header and footer. We change them from here (https://cheddargetter.com/admin/emails), save the changes and even when you click on preview, everything is normal.

However, our users are still receiving the emails with the default header and footer. Am I doing something wrong or is this a know bug? Please help.

Thank you in advance.

  1. #1 Posted by adam on 14 Jun, 2012 04:03 PM

    Hi Kutay,

    Have you set up BCC emails for the live put.io account? If so, could you forward one of the incorrect emails to me [email blocked]?

    It appears that your Text Version and HTML Version email templates are different. Is this by design? You can switch between editing those version using the tabs on top of the edit box.

    We do cache those headers and footers, but the cache is reset every time a change is saved in your template.

    Adam

  2. #2 Posted by Hasan Yalcinkay... on 14 Jun, 2012 07:13 PM

    Hey Adam, thanks. We both did not see the html tab at all :) everything is fine now.

  3. #3 Posted by adam on 14 Jun, 2012 07:31 PM

    Great!

  4. adam closed this discussion on 14 Jun, 2012 07:31 PM.

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