Why initial bill date doesn't work when updating subscription to a paid plan with immediate first bill?

alexei.selivanov's Avatar


18 Jul, 2010 03:59 PM

I'm trying to switch the user from the free plan to a paid plan with immediate first bill and want to provide the delay with the initial bill date option. It doesn't work for me. Why?

  1. 1 Posted by alexei.selivano... on 18 Jul, 2010 07:23 PM

    alexei.selivanov's Avatar

    And what is the trialDays parameter? When it's not zero?

  2. Support Staff 2 Posted by Marc Guyer on 18 Jul, 2010 10:07 PM

    Marc Guyer's Avatar

    Hi Alexei!

    Currently the initial bill date delay is only available when creating a new customer. You can work around this problem by deleting and adding the customer again under the new (paid) plan.

    Alternatively, you may wait a short time until we release an upgrade currently in development which will enable changing the next bill date in existing subscriptions. It's currently slated as the next feature for production release. The current goal is by the end of this week.

    And what is the trialDays parameter? When it's not zero?

    This is a deprecated parameter and remains in the XML for backward compatibility.

  3. Marc Guyer closed this discussion on 18 Jul, 2010 10:07 PM.

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