Unable to downgrade even though in simulation mode and < 1000 customers
I saw that you made the following change in the 7/15 release: Free accounts are now limited to 1000 (instead of 20) customers when in gateway simulation mode.
I'm not able to downgrade my account to the free plan even though I only have 25 customers.
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Support Staff 1 Posted by Marc Guyer on 16 Jul, 2010 01:25 AM
I'm sure it would work if you got down under 20, then downgraded, then added customers back. If you need to keep those customers, we'll fix it.
2 Posted by sunil on 16 Jul, 2010 04:09 AM
I do need to keep those customers. Thx Marc.
Support Staff 3 Posted by Marc Guyer on 16 Jul, 2010 09:04 PM
Ok, we've downgraded you to the free plan. The 1000 customers in simulation mode is a bit of a hack. CG still enforces a limit of 20... CG uses itself to bill for itself so in a sense, it doesn't know the difference between billing for itself or any other customer. You wont have a problem again assuming you don't move to a paid plan again and need to move back.
Marc Guyer closed this discussion on 16 Jul, 2010 09:04 PM.