Changing a customer to a free plan in the CheddarGetter UI

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sunil

14 Jul, 2010 02:34 AM

I'd like to change a customer to a free plan via the CheddarGetter UI but the interface is saying that the credit card info is required. Can it be changed so that the credit card info isn't required when changing a customer's plan to a free one?

  1. Support Staff 1 Posted by Marc Guyer on 14 Jul, 2010 12:40 PM

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    Hmm... that sounds like a bug. Can you replicate it consistently?

  2. 2 Posted by sunil on 14 Jul, 2010 12:50 PM

    sunil's Avatar

    Yes I can. Thx.

  3. Support Staff 3 Posted by Marc Guyer on 14 Jul, 2010 09:39 PM

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    Hmm... We're not able to replicate. Can you provide an example? Is this in your test account or other? Please provide the product code, the customer code, the current (paid) plan and the plan you're trying to change to (free).

    Thanks!

  4. 4 Posted by sunil on 15 Jul, 2010 01:58 PM

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    Sure, steps to reproduce below. I'm using Google Chrome although I doubt that matters:

    1) Login to Perkville Test product
    2) Click Customers tab
    3) Click add new customer button
    4) Enter first name, last name, email, company, code. (see customer with "code_test" customer code)
    5) Select Free [Free] plan.
    6) Click save changes button
    7) Click edit pricing plan
    8) Select Bungalow [Free] plan.
    9) Click save changes

    Result: get a value is required error for card number, expiration date, card code and zip / postal code.

  5. Support Staff 5 Posted by Marc Guyer on 15 Jul, 2010 02:51 PM

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    Thanks very much for that! We were able to replicate, have patched and deployed. Please let us know if you experience further problems.

  6. Marc Guyer closed this discussion on 15 Jul, 2010 02:51 PM.

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