Credit card CVV info

cheddarpathwrangler's Avatar


21 Apr, 2012 05:06 AM

Hi, I'm working with, specifically with the credit card info of users, and I keep getting 'CVV Required' errors with their subscription processing - like here:

I've gone over the code on my Rails app that interacts with the cheddargetter_client_ruby gem, and I can confirm that the ccCardCode number is definitely passed to it, whenever a user updates their credit card info. Moreover, I've been hitting the CheddarGetter API manually, using HTTP requests, and the CVV number is clearly a bit of a special case - neither CVV or ccCardCode tags are present on a /customers/get request. The API will quite happily receive a CVV number, but doesn't seem to want to return one.

Any idea why the CVV number apparently isn't being processed by the CheddarGetter servers? Have you guys had problems with this in the past?

  1. Support Staff 1 Posted by Marc Guyer on 21 Apr, 2012 11:50 AM

    Marc Guyer's Avatar

    Hi! -- This can be confusing but is documented here:

    You've enabled the "P" option which is incompatible with recurring billing. Also, CVV will never be returned by the API since it is never stored. Please let us know if you have further questions!

  2. 2 Posted by cheddarpathwran... on 15 May, 2012 07:15 AM

    cheddarpathwrangler's Avatar

    Hi, Marc, I'm still having credit card transactions declined from "CVV REQUIRED" errors. I've tried to follow what you've linked to in, to try and diagnose what could be causing the CVV errors, but I'm afraid I'm finding it rather difficult to follow - the screenshots seem to be quite out of date, from a past design of the CheddarGetter site I'm guessing, and when the instructions say things like "You'll find the CVV settings under: Options->Card ID Verification", I have no idea that that means - I haven't got a clue what web page I should be looking at to find an "options" link, and haven't been able to find one anywhere. The only place I've been able to find CVV settings of any sort is at, under Subscription Fields. I've unticked "Require credit card verification code", and I'm still getting "CVV REQUIRED" settings. Any ideas what's going wrong?

    By the way, I do need to say, this is quite urgent, I've got quite a few customers unable to process payments.

  3. Support Staff 3 Posted by Marc Guyer on 15 May, 2012 11:41 AM

    Marc Guyer's Avatar

    I think you're confusing CheddarGetter and CheddarGateway. They're unfortunately two separate systems with separate logins. Doug probably has the primary login creds for the gateway.

    I've adjusted your CVV settings for you so you should be all set there.

  4. 4 Posted by cheddarpathwran... on 16 May, 2012 03:35 AM

    cheddarpathwrangler's Avatar

    Ah, gotcha. I'd read over much of the documentation, and wasn't clear on the difference between the two services. Doug tells me it's all working again, so thanks!

  5. Marc Guyer closed this discussion on 16 May, 2012 12:45 PM.

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