error 500

christina frankola's Avatar

christina frankola

06 Aug, 2020 09:56 PM

I've attempted to create a new pricing plan 5x today and keep getting a 500 error. please advise fix.

  1. Support Staff 1 Posted by Mike Trotzke on 07 Aug, 2020 06:43 PM

    Mike Trotzke's Avatar

    Christina,

    I'm not aware of any issues that should cause this to happen, but we will look into your account, figure out what the problem may be and update you here.

    Thanks for the report!

    Mike

  2. Support Staff 2 Posted by Ozmara Arteaga on 03 Sep, 2020 05:55 PM

    Ozmara Arteaga's Avatar

    Christina,

    We couldn't find anything in our logging to explain why you may have been having that problem at that time. But if you are continuously to reproducibly continueing to have that problem, please let us know!

    Ozmara

  3. Ozmara Arteaga closed this discussion on 03 Sep, 2020 05:55 PM.

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