Home → Problems →

Create Invoice with credit to Customer returns error

• Edit

Vamsidhar

18 Jan, 2012 03:39 AM

I am using the One-Time Invoice API with the url "xml/invoices/new/productCode" (partial url pasted here) to credit to the custmer.

The API says that setting a negative value will do the credit to the customer. But, I am getting the below response.

<?xml version="1.0" encoding="UTF-8"?>
Total amount must be greater than or equal to zero

Input is
charges[0][eachAmount]=-1500, charges[0][chargeCode]=1326857709916, charges[0][quantity]=1

1. Support Staff 1 Posted by Marc Guyer on 18 Jan, 2012 04:17 PM

   

   Hi Vamsidhar -- This isn't clear in the interface but one-time invoices cannot be used to give money back to a customer. You can do two things: 1) issue a credit on the customer's pending invoice -- this will be settled against future charges. 2) execute a refund of a previous transaction from within your billing solution merchant interface.

   We're releasing native refund support in CG within the next few days.

   • Edit

2. Marc Guyer closed this discussion on 18 Jan, 2012 04:17 PM.

3. vamsi re-opened this discussion on 20 Jan, 2012 01:58 AM

4. 2 Posted by vamsi on 20 Jan, 2012 01:58 AM

   
   Thank you, Marc.

   
   

   -------- Original Message --------
   Subject: Re: Create Invoice with credit to Customer returns error
   [Problems]
   From: "Marc Guyer"
   <[email blocked]>
   Date: Wed, January 18, 2012 9:47 pm
   To: <[email blocked]>
   
   
   // Add your reply above here
   ==================================================
   From: Marc Guyer
   Subject: Create Invoice with credit to Customer returns error
   
   Hi Vamsidhar -- This isn't clear in the interface but one-time invoices cannot be used to give money back to a customer. You can do two things: 1) issue a credit on the customer's pending invoice -- this will be settled against future charges. 2) execute a refund of a previous transaction from within your billing solution merchant interface.
   
   We're releasing native refund support in CG within the next few days.
   
   View this Discussion online: http://support.cheddargetter.com/discussions/problems/1018-create-invoice-with-credit-to-customer-returns-error
   --
   
   Reply with #ignore to stop receiving notifications for this discussion.
   
   
   

   • Edit

5. Support Staff 3 Posted by Marc Guyer on 20 Jan, 2012 02:46 PM

   

   No problem. Native refund support was released on Wednesday.

   • Edit

6. Marc Guyer closed this discussion on 20 Jan, 2012 02:46 PM.

7. vamsi re-opened this discussion on 24 Jan, 2012 06:27 AM

8. 4 Posted by vamsi on 24 Jan, 2012 06:27 AM

   
   Cool. I will try it out.

   
   

   Thanks

   
   

   -------- Original Message --------
   Subject: Re: Create Invoice with credit to Customer returns error
   [Problems]
   From: "Marc Guyer"
   <[email blocked]>
   Date: Fri, January 20, 2012 8:16 pm
   To: <[email blocked]>
   
   
   // Add your reply above here
   ==================================================
   From: Marc Guyer
   Subject: Create Invoice with credit to Customer returns error
   
   No problem. Native refund support was released on Wednesday.
   
   View this Discussion online: http://support.cheddargetter.com/discussions/problems/1018-create-invoice-with-credit-to-customer-returns-error
   --
   
   Reply with #ignore to stop receiving notifications for this discussion.
   
   

   • Edit

9. Marc Guyer closed this discussion on 24 Jan, 2012 04:04 PM.

10. vamsi re-opened this discussion on 07 Feb, 2012 11:53 AM

11. 5 Posted by vamsi on 07 Feb, 2012 11:53 AM

    
    
    

    Hi Marc,

    
    

    Retried the credit scenario. I still get the same message:

    
    

    Aux Code- :0

    Error message: Total amount must be greater than or equal to zero

    
    

    Do I need to do anything different to leverage the native refund support?

    
    

    Thanks

    
    

    -------- Original Message --------
    Subject: Re: Create Invoice with credit to Customer returns error
    [Problems]
    From: "Marc Guyer"
    <[email blocked]>
    Date: Fri, January 20, 2012 8:16 pm
    To: <[email blocked]>
    
    
    // Add your reply above here
    ==================================================
    From: Marc Guyer
    Subject: Create Invoice with credit to Customer returns error
    
    No problem. Native refund support was released on Wednesday.
    
    View this Discussion online: http://support.cheddargetter.com/discussions/problems/1018-create-invoice-with-credit-to-customer-returns-error
    --
    
    Reply with #ignore to stop receiving notifications for this discussion.
    
    

    • Edit

12. Support Staff 6 Posted by Marc Guyer on 07 Feb, 2012 01:58 PM

    

    Yes. Click on "Issue Refund" at the bottom of the invoice you wish to refund.

    • Edit

13. Marc Guyer closed this discussion on 10 Feb, 2012 02:41 PM.