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Prorated upgrades and downgrades

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Jonathan Benassaya

Mar 14, 2013 @ 10:04 PM

Hi!

My question is about prorated plans. We've decided to go prorata with our plans. So when a user upgrades from A ($10) to B($20) in the middle of a month, he will receive a credit of $5 and be debited for $20. How do you handle that? Do you send a credit of $5 and bill $20 or do you bill $20-$5? In both case, what is the email process, do you send an email for the credit and a receipt or do you send a receipt with -5 + 20 = 15?

Last question: if I go from B to A, what is the process to reimburse our users?

Thanks for your answer.

Best

J

1. Support Staff 1 Posted by Marc Guyer on Mar 15, 2013 @ 01:33 PM

   

   How do you handle that? Do you send a credit of $5 and bill $20 or do you bill $20-$5?

   $20-$5. So one transaction for $15.

   In both case, what is the email process, do you send an email for the credit and a receipt or do you send a receipt with -5 + 20 = 15?

   One transaction, one payment receipt email.

   Last question: if I go from B to A, what is the process to reimburse our users?

   The same exact thing. They receive a credit for the "unused" time. If the credit is more than the new plan charge, then the transaction is $0 and the remaining credit is carried forward to the next invoice.

   Have you seen the docs for this?

   Any reason why this shouldn't be a public thread?

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2. 2 Posted by Jonathan Benass... on Mar 18, 2013 @ 10:43 PM

   

   You can make it public as I read the help 3 times before sending you and email.
   I'm sure it could help.
   Thx
   J

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3. Marc Guyer closed this discussion on Mar 19, 2013 @ 01:07 PM.